Tenant FAQs

Use the Tenant Portal to sign in and make your rent payment.

If your heat or air conditioning isn't working, locate the central thermostat in your rental home and check that all settings are accurate. You may be able to turn the system off and back on again to restore the defaults. If you continue having problems, contact us.

In the event of a true emergency, call 911 for first responder help. For maintenance emergencies, call our office.

Toilet Clogs: If your toilet won't flush because of a clog, you'll need to unclog it using a plunger. Simply push the plunger into place over the drain hole and press down to create a seal. Then, work the plunger up and down to move the clog through the pipe. | Shower & Sink Drains: If your shower or sink isn't draining properly, remove the drain cover and check for hair or other debris stuck in the pipe. If you have a deep clog, you may need to use a hand auger.

If you don't have electrical power: Contact your utility provider to troubleshoot the issue. There may be localized outages in your area or billing problems on your account. If you need help after speaking with them, please contact us.

If you don't have hot water in your rental home, locate the water heater and check the settings. Does everything look accurate? Is the pilot light still lit (for gas-powered heaters)? If you make any changes to the settings, wait 15 to 20 minutes before testing the water temperature again.

If you're a new tenant and need help signing into the portal, call now to speak with a member of our team: 775-727-4444